Studio F.A.Q.

Thank you for considering Charm City Massage for your health and performance needs.
Here are the sections that will prepare you for your first visit:

Medical Form
Each new client must complete a health history document before participating in a massage or movement session. If you cannot complete it before your initial visit, please arrive 10 minutes early.

Appointment Questions
It will help to read through these Frequently Asked Questions before emailing or calling Charm City Massage. We’ve tried to answer the most common questions and give you an idea of what to expect during your visit.

What is a massage session like at Charm City Massage?
Our goal is to help you move, perform, and recover better. Therefore, we need our clients to participate in the bodywork sessions so you can experience a more rapid recovery. This means we may have you contract a muscle, actively stretch a limb, or take a deep breath to relax. It also means we keep you mentally engaged in the process to educate you on other strategies to improve your body mechanics and movement.

What is a movement session like at Charm City Massage?
The “training room” is a small space where Geoff does a Functional Movement Screen and then…

  • Improves your joint mobility using bands, trigger point balls and foam rollers
  • Teaches you techniques for better flexibility
  • Trains your core strength and joint stability
  • Discusses performance topics such as running and Paleo nutrition

What is the policy to change or cancel a session at Charm City Massage?
The short answer is, “Why would you ever want to do that?”
Ok, we realize things do come up and there might be a need to modify your appointment. So, PLEASE read the policy below. You must agree to these terms before booking your session.

Late cancellations and ‘no show’ sessions are a financial burden on massage and training businesses. Therefore, Charm City Massage has a strict policy to enforce payment if the client does not show or he/she fails to give proper notice. By sending email reminders about your appointment, our goal is to eliminate all late cancellations and ‘no show’ sessions. Clients that do not provide notice according to this guideline will incur a fee as described below:

  • Cancellation or rescheduling of sessions for ANY reason must be made by 8am on the day of the scheduled appointment or the client is responsible for paying HALF the session cost.
  • All ‘no show’ clients will be charged the fee of HALF his/her session cost for the first offense. All future ‘no show’ appointments are charged the FULL amount of the session.

In order to eliminate paying the fee, a phone message to 410-252-2024 or an email to info@charmcitymassage.com must arrive prior to the cutoff time. Charm City Massage and its therapists appreciate your help enforcing this policy.

Book Online

Scheduling is easy with our online MindBody service. Click the button to book now.


To learn more about our services and rates continue on to the Massage or Movement pages.
Contact Us

Please do not hesitate to contact us if you have any questions. We want to exceed your expectations and make your visit to our office a remarkable experience. Fill out the form and someone will be in touch soon.



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Hours & Location

By Appointment
Monday - Saturday

22 West Padonia Road, Suite B-324
Lutherville-Timonium, MD 21093
(Above Ryleigh's Oyster)

Disclaimer

The views expressed on this site are the opinions of Geoff Pritchard and do not reflect the views of his team or the sponsors and affiliates of Charm City Massage.